When Multi-Housing News inquired about AI in property management, we connected the reporter with two Taylor Johnson clients to highlight where the technology is making the biggest operational impact. Tim Kramer, vice president and director of operations, management services, with Draper and Kramer, Incorporated, and Jim Cunningham, president of Marquette Management, both emphasized how AI is already streamlining processes through tools like chatbots that can instantly respond to prospect questions about rent, amenities and pet policies, and AI-powered property tours that allow prospects to schedule visits, explore communities and access key information. This frees on-site teams to focus on delivering personalized service, building relationships and supporting residents. Kramer and Cunningham also discussed where they see the biggest opportunities to incorporate AI as technology evolves, such as helping to diagnose maintenance issues, manage work order requests and predict system maintenance needs.
